Privacy Policy

Information Collection

At Starlight Studios, located at 42 Galaxy Avenue, Suite 200, Los Angeles, CA 90210, we collect information to provide you with the best possible video production services. Our principal is Eleanor Vance, who oversees data protection compliance. This policy explains how we collect, use, and protect your personal information. We collect information in the following ways:

• Directly from you: When you contact us through our website, email us at privacy@starlightstudios.com, call us at (555) 234-5678, or meet with us in person, we may collect your name, contact information, company details, and project requirements. This information helps us understand your needs and tailor our services accordingly.
• Automatically: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, referring URLs, and browsing behavior. We use cookies and similar technologies to collect this information. Our cookies policy provides more detail on the types of cookies we use and how to manage your preferences.
• From third parties: In some cases, we may receive information about you from third-party sources, such as social media platforms (if you interact with us on those platforms) or marketing partners. We ensure that these third parties have the appropriate consent or legal basis to share your information with us.

The types of personal information we collect may include:

• Your name, email address, phone number, and postal address
• Company name and job title
• Project details and requirements
• Payment information (if you engage our services)
• Communication preferences
• Website usage data (IP address, browser type, etc.)

We are committed to collecting only the information that is necessary and relevant for the purposes outlined in this privacy policy. You have the right to access, correct, and delete your personal information at any time. Please contact us at privacy@starlightstudios.com to exercise these rights.

Use of Information

We use the information we collect to provide, maintain, and improve our video production services. This includes:

1. Project Management: Using your contact details to communicate with you about your video production project, providing updates, and seeking feedback.
2. Service Improvement: Analyzing website usage data to understand how visitors interact with our site and to improve its functionality and user experience.
3. Marketing Communications: Sending you promotional emails or newsletters about our services, special offers, or industry news (you can opt-out of these communications at any time).
4. Customer Support: Responding to your inquiries and providing customer support.
5. Legal Compliance: Complying with legal obligations, such as responding to subpoenas or court orders.

We may also use your information for the following purposes:

• Personalizing your experience on our website.
• Conducting research and analysis to improve our services.
• Preventing fraud and protecting our rights and property.
• Enforcing our terms and conditions.

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or serving you, as long as those parties agree to keep this information confidential. These service providers may include:

• Hosting providers
• Payment processors
• Email marketing platforms
• Analytics providers

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your information, we will securely delete or anonymize it.

Data Security

At Starlight Studios, we take data security seriously. We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Using encryption to protect sensitive data during transmission and storage.
• Firewalls: Implementing firewalls to prevent unauthorized access to our systems.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Audits: Conducting regular security audits to identify and address vulnerabilities.
• Employee Training: Providing ongoing training to our employees on data security best practices.

We maintain a comprehensive incident response plan to address any data breaches or security incidents. If we become aware of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information. In the event of a security breach, we will take appropriate steps to mitigate the risk and notify you as required by applicable laws.

We encourage you to take steps to protect your personal information as well, such as:

• Using strong and unique passwords.
• Keeping your software up to date.
• Being cautious when clicking on links or opening attachments in emails.

If you have any concerns about the security of your personal information, please contact us at security@starlightstudios.com.

Data Retention

Starlight Studios retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Specifically:

• Customer Data: We retain customer data, including contact information and project details, for as long as you remain an active client and for a period after the termination of our services to allow for any follow-up inquiries or potential future engagements. In most cases, this period extends to 7 years to align with standard accounting and legal requirements for financial records.
• Marketing Data: If you have subscribed to our marketing communications, we will retain your contact information until you unsubscribe. We provide an easy opt-out mechanism in all our marketing emails to allow you to withdraw your consent at any time.
• Website Analytics Data: We retain website analytics data, such as IP addresses and browsing behavior, for a period of 26 months. This data is anonymized and used to improve our website's performance and user experience.
• Legal and Compliance Data: In some cases, we may be required to retain personal data for longer periods to comply with legal obligations or to resolve disputes. In such cases, we will retain the data for the duration required by law and will ensure that it is securely stored and protected.

Once the retention period expires, we will securely delete or anonymize your personal data. Anonymization involves altering the data in such a way that it can no longer be associated with you, in which case it is no longer considered personal data. If deletion is not feasible due to technical limitations, we will ensure that the data is securely stored and protected and is not used for any other purposes.

Your Rights

You have several rights regarding your personal data under applicable data protection laws, including:

• Right to Access: You have the right to request access to the personal data we hold about you. Upon request, we will provide you with a copy of your personal data, along with information about how we use it.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. We will promptly update your data to ensure it is accurate and current.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we erase your personal data. We will comply with your request unless we have a legal obligation to retain the data.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when the processing is based on our legitimate interests.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at privacy@starlightstudios.com. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws. Please note that we may require you to verify your identity before processing your request.

If you believe that we have not complied with our obligations under data protection laws, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in your jurisdiction may vary. Please contact us if you need assistance in identifying the appropriate authority.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our data processing practices or legal requirements. We will post any changes to this privacy policy on our website and will notify you of any material changes by email or other appropriate means.

The date of the latest revision will be indicated at the top of this privacy policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal data.

Your continued use of our services after any changes to this privacy policy constitutes your acceptance of the revised policy.